Data deletion

How to delete your data

If you wish to delete all the personal data that KRED has collected through your use of the Service, you can request it by following the procedure below.

Procedure

1. Send an email to contact@trykred.com with the subject “Data deletion request”.
2. State the email address associated with your KRED account.
3. Our team will process your request within 30 days.

Data deleted

When your request is processed, the following data will be permanently deleted:

• Your account and email address
• OAuth tokens for the social networks you have connected (TikTok, Instagram, YouTube) — access and refresh tokens. These tokens are erased immediately as soon as you disconnect the account concerned from your profile, without waiting for the 30-day period
• Identifiers of your connected accounts (TikTok ID, Instagram ID and username, YouTube ID and channel name) and profile data retrieved through these networks
• History of your submitted videos and associated metrics (including views) — except for the measured views that serve as supporting evidence for earnings already paid out, which are kept for 3 years under our accounting obligations (see below)
• History of earnings and Wallet transactions — except for the amounts and documents supporting sums already paid out, which are kept for 3 years under our accounting obligations (see below)
• Creator profile (name, bio, PayPal email)
• Profile photo, if you have added one — the file stored on our infrastructure (Supabase Storage) is deleted manually when your request is processed, in addition to the reference in the database

The source file of a video you have sold to a brand is an exception: it is kept and remains accessible to that brand under the rights grant addendum concluded with it, to which KRED is not a party, including after the deletion of your account and for as long as the rights grant remains in effect. It is erased only if the sale is cancelled following a dispute decided in the brand's favour (see our Terms of Service, article 21).

Deletion within 30 days covers your account and your personal data. The documents supporting sums already paid out (measured views, the corresponding amounts and earnings) are, however, archived for 3 years from their issue, under our accounting and legal obligations, as set out in our Privacy Policy. This retention covers only the supporting documents for payments already made; it does not prevent the deletion of the rest of your data.

Certain anonymised data may also be kept for statistical purposes (total number of views per campaign, total amount distributed) without it being possible to identify you.

Disconnecting your social networks

You can disconnect a social network at any time directly from KRED, under Profile → Connected accounts. Disconnecting immediately revokes and deletes the OAuth tokens stored for that account.

You can also revoke KRED's access from the settings of the network concerned:

• TikTok: Settings → Security → Connected apps.
• Instagram: Settings → Login security (or Meta Accounts Centre accounts) → Apps and websites.
• YouTube (Google): from the third-party access page of your Google account.

Revoking access prevents KRED from collecting new metrics but does not delete data already collected. For complete deletion, follow the procedure above.

Contact

For any question: contact@trykred.com